FREEPHONE 0800 0246 112

Retford · Rotherham · Sheffield

Terms and Conditions

Booking and Payment

The full course fee is payable in full at the time of booking. Until payment is received the booking is not secure.

How 2 Save A Life reserves the right to withhold certificates until full payment has been cleared.

Cancellations and Rescheduling

How 2 Save A Life may cancel or reschedule a course at any time.

If How 2 Save A Life cancels a course, it will inform the client of this as soon as possible, and will offer the client an alternative training date.

How 2 Save A Life does not accept any responsibility for certificates which expire because of a cancelled course.

In the event of cancellation by How 2 Save A Life, liability shall be limited to a full refund of any course fees paid by the client.

Cancellations, requests to reschedule a course, or requests to substitute a candidate on a course should be made by telephone to 0800 0246 112 or by email to

If the client gives notice of cancelation prior to the course start date, How 2 Save A Life will issue a refund a follows:

  • 28 or more working days notice – 100% refund
  • 21 to 27 working days notice – 75% refund
  • 14 to 20 working days notice – 50% refund
  • 7 to 13 working days notice – 25% refund
  • Less than 7 working days notice – No refund

Working days are Monday to Friday.

Neither How 2 Save A Life nor the client shall be liable for any indirect or consequential losses as a result of cancellation.

Absenteeism and Lateness

In the event that the candidate does not attend the course, the course fee is non-refundable, it being the agreed loss suffered by How 2 Save A Life due to cancellation.

Candidates must attend and complete all aspects of the course to qualify for certification.

If a candidate arrives late for a course, or is absent for part of the course, How 2 Save A Life reserves the right to refuse training and/or certification. In such cases, the course fee is non-refundable.

Whilst How 2 Save A Life shall endeavour to fulfil the candidate's training requirements, it cannot be held responsible for adverse conditions which may delay the progress of proceedings.

Health and Safety

The duties of a first aider can be physically demanding. It is the responsibility of the client to select suitable candidates to train as first aiders in the workplace. All candidates must be:

  • Physically able to provide casualties with first aid (eg. able to kneel on the floor and administer CPR) in line with the HSE's Approved Code of Practice.
  • Free from any condition that will affect their participation in the course and their capability to carry out the duties of a first aider.
  • Reliable, with the necessary disposition and communication skills.
  • Able to cope with stressful and physically demanding emergency procedures.
  • Easily reachable in the event of an emergency at work.
  • 16 years old or above.

Attendees who are unable to meet the above requirements or fail to meet the pre-set assessment criteria for the course will not be awarded a certificate and will not be able to act as first aiders in the workplace.

Candidates should be free from any pre-existing injuries or conditions which would affect their ability to perform practical assignments. How 2 Save A Life will not be held liable for any injuries sustained by candidates while attending a course.


It is the responsibility of the client to ensure that candidates attending a First Aid at Work Requalification course hold proof of a First Aid at Work certificate which is current or has expired no longer than one month before the course start date.

If How 2 Save A Life issues a certificate to a candidate on successful completion of a requalification Course and subsequently finds out that the candidate did not complete the initial First Aid at Work training, the requalification certificate will be invalid, regardless of the success of the candidate at the requalification Course.

On-site Training

If a first aid course is to be held at your own premises, please ensure that there is sufficient space for candidates to be seated comfortably, and enough room for floor-work to be carried out.

Equal Opportunities

How 2 Save A Life has an Equal Opportunities Policy.

To enable How 2 Save A Life to ensure that all candidates are treated fairly, and their requirements are fully met, the client must tell How 2 Save A Life in advance of any special arrangements that an candidate needs in order to enable the candidate to participate fully in the training.

How 2 Save A Life does not provide any specialist equipment and/or personnel such as signers or translators. However these can be sourced at the client's own cost.


All training and advice given by How 2 Save A Life is to the best of its knowledge. How 2 Save A Life cannot accept any responsibility for misinterpretation of the advice given. Information provided is for guidance only and should not be treated as a substitute for medical advice given by a doctor or other healthcare professional. How 2 Save A Life is not liable for any diagnosis made or actions taken by a user based on this information.


How 2 Save A Life is the copyright owner of all course materials with the exception of materials clearly published by third parties. Copyrighted materials may be used only by the person attending the course for their personal use.